BongoBongo is committed to providing entertainment in a safe environment. Gambling should remain fun, and we encourage all players to set personal limits before they start. If you're 18+ and choose to gamble, understanding the risks and knowing when to stop are essential parts of responsible play.
This page outlines practical steps you can take to stay in control, warning signs that play may be becoming a problem, and where to find help in Zambia if you or someone you know needs support.
Practical Steps to Stay in Control
Setting boundaries before you play helps ensure gambling remains a leisure activity rather than a financial burden. Consider these measures as part of your routine:
- Decide on a budget you can afford to lose and stick to it. Never chase losses or gamble with money needed for bills or essentials.
- Set time limits for each session. Regular breaks help you assess whether you're still enjoying the experience.
- Avoid gambling when you're upset, stressed, or under the influence of alcohol. Clear judgement is crucial.
- Keep gambling separate from other activities. Don't gamble as a way to cope with problems or fill time.
- Use deposit limits and self-exclusion tools if your operator offers them. These features can help enforce the boundaries you set.
Remember that gambling is not a way to make money. Outcomes are based on chance, and the odds are always in favour of the house over time.
When Play Stops Being Fun
Problem gambling can develop gradually. Recognising early warning signs allows you to take action before the situation worsens. Ask yourself these questions honestly:
- Are you spending more time or money gambling than you intended?
- Do you feel restless or irritable when you try to cut down?
- Have you lied to family or friends about how much you gamble?
- Are you borrowing money or selling possessions to fund gambling?
- Has gambling caused problems in your relationships, work, or studies?
If you answered yes to any of these, it may be time to seek help. Problem gambling affects not just finances but mental health, relationships, and overall wellbeing. Taking the first step to address it is a sign of strength, not weakness.
Support Resources in Zambia
If you're struggling with gambling or concerned about someone else, professional support is available. While dedicated gambling helplines in Zambia are limited, mental health and counselling services can provide guidance and refer you to appropriate resources. Reach out to local health centres or speak to a counsellor about your concerns.
For immediate assistance or questions about responsible gambling practices on our platform, contact our support team at [email protected]. We can provide information about self-exclusion options and direct you to external help where needed.
Tools Available to Players
BongoBongo offers features designed to help you manage your activity. These include deposit limits that cap how much you can add to your account within a set period, and self-exclusion options that temporarily or permanently block access to your account. If you choose to self-exclude, we will honour that decision and not send promotional material during the exclusion period.
You can request these tools by contacting [email protected]. Taking control of your gambling habits is always possible, and we're here to support responsible choices.