Have a question about something published on BongoBongo? We welcome clear, useful messages from readers in Zambia and visitors comparing online casino information. Our contact channel is available for questions about our reviews, guides, rankings and website content.
Whether you have spotted an outdated detail, want us to explain how a review was prepared, or need to report a problem with a page, email is the best way to reach the BongoBongo team. Please include enough context for us to understand your request without having to guess what you mean.
BongoBongo is an information and review website, not an online casino or betting operator. We cannot access player accounts, approve transactions or make decisions for gambling sites. Even so, we can help clarify information found on our pages and consider relevant corrections.
Best way to reach us
Send your message to [email protected]. This is the official contact email for BongoBongo. Please use a subject line that briefly identifies your request, such as “Review correction”, “Website question” or “Broken link”. A focused subject helps us sort messages and respond more efficiently.
Email is our only public contact channel for this website. We do not publish or provide a fake phone number, office address or direct operator support line. When contacting us, use the domain bongo-bongo-zambia.com and be cautious of anyone claiming to represent BongoBongo from an unrelated address.
Never send passwords, full payment-card details, PINs, one-time codes or copies of sensitive identity documents by email. If your message concerns a published screenshot or account-related example, remove private information first. We only need the details required to identify the page or understand the issue.
What to include in your message
A useful contact message usually includes the page title or URL, a short description of the question, and the result you expected. If you are reporting an error, quote the relevant wording and explain what you believe should be changed. For a broken link, tell us which link you selected and what happened afterward.
For content feedback, mention whether your point relates to a bonus description, payment method, game information, availability in Zambia, age requirements or another part of the article. Information can change, so include the date you noticed the issue and, where appropriate, the name of the casino or betting brand involved. Do not send confidential account data to prove your point.
- Page name or website link
- Clear question or correction
- Relevant country or market, including Zambia where applicable
- Optional supporting source that is publicly available
Topics we can help with
We can answer general questions about how to read our casino reviews and what different parts of a review mean. This may include editorial descriptions of payment options, game categories, promotions, mobile access, customer-support features and information that may be relevant to players in Zambia. We can also explain where a statement appears on the site.
We can review reports about inaccurate, missing or outdated website content. Examples include an incorrect currency reference, a broken page link, a misleading description of a pokies section, or a promotion that no longer appears to match the information shown by an operator. A report does not guarantee a change, but specific evidence helps us investigate it fairly.
You may also contact us about accessibility problems, confusing navigation, duplicate content or technical issues affecting the BongoBongo website. We welcome respectful feedback from readers, operators and representatives who can provide verifiable information. Editorial decisions remain based on the quality and relevance of the information supplied.
Topics we cannot help with
Because BongoBongo does not operate casino or betting accounts, we cannot reset passwords, verify identities, process deposits, release withdrawals, settle wagers or investigate a transaction on your behalf. Questions about an account must go directly to the operator shown in your account or its own support channel. Do not send us payment details or login credentials.
We cannot guarantee winnings, recommend a strategy that removes risk, bypass age or identity checks, or promise that a bonus will be awarded. Gambling services may have their own terms, restrictions and availability rules. Read the operator’s current terms before registering or claiming an offer, and remember that online gambling is for people aged 18+ only.
If gambling is causing stress, debt or difficulty controlling your play, a website review cannot provide the right level of help. Consider contacting Gamblers Help or a qualified local support service, and speak with someone you trust. If you are in immediate danger, contact local emergency services.
Response expectations
We aim to read genuine messages and respond when a reply is useful, but response times may vary with the number and complexity of requests. A correction that needs source checking can take longer than a simple navigation question. Sending the same message repeatedly may slow down review rather than speed it up.
Some messages may not receive a personal reply, including advertising pitches with no relevant detail, automated submissions, abusive messages and requests for confidential operator support. If we need clarification, we will reply using the email conversation you started. Please check your spam or promotions folder if you are expecting an answer.
Before sending, check that your email address is correct and that your message includes the page link or title. Contact us at [email protected] whenever you need to raise a genuine question, correction or website issue related to BongoBongo.